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Lens Now Customer Support Center
At Lens Now, your complete satisfaction is our primary focus.
Our professional and friendly customer service agents will
be more than happy to try to help you with any inquiry you
have.
You will find helpful pages in the following categories. If
you can't find the answer to your question, please don't hesitate
to call us at 1-888-770-5367or email us at
support@lensnow.com
| Email
Addresses & Feedback Form |
A quick and easy way to get in touch with Lens Now is via
e-mail. Send us your questions and comments using our feedback
form and you'll receive a response within 24 hours.
If you prefer to speak with a customer support representative,
Call us toll free at 1-888-770-5367. For international calls,
contact 1-604- 827-2067.
Our customer support agents are available Monday through Friday,
9 AM-7 PM Pacific Time; and Saturday, 11 AM-7 PM Pacific Time,
and Sunday, 3pm - 7pm Pacific Time.
Whenever you use Lens Now services, you are automatically
signed in securely. All your transactions are protected by
powerful Secure
Sockets Layer (SSL) encryption technology and Private
Communication Technology (PCT) security standards supported
by Microsoft Internet Explorer 4.0, 5.0, and other popular
browsers. We are also pledged to protect your personal information,
following the standards set by Lens Now's Privacy
Statement.
| How
to Read Your Contact Lens Prescription |
Many customers aren't used to ordering their contact lens
directly online so you may not be familiar with the different
parameters listed on your contact lens prescription. It is
essential that you both understand and correctly enter these
parameters so that you receive the correct contact lenses!
Please review our How
to Read Your Prescription page before ordering or allow us to obtain your
prescription for you (a small fee may apply) to ensure that you get the right
lens.
We have a detailed outline of the order
process in our How
to Order. We also have a special Printable
Order Form if you would like to fax or mail your order.
Finally, we have a Prescription
Help page to help you enter your prescription correctly.
If you are concerned about ordering from us for the first
time, read our satisfaction
guarantee!
Prescription Help
For a guide on how to read your prescription, check out our
Prescription
Help center.
Frequently Asked Questions
Questions about Contact Lenses. For a comprehensive list of
frequently asked questions, check out our Contact
Lens FAQ
Shipping Information
Our Shipping
Information page answers frequently asked questions
about shipping, including rates, estimated delivery times
and policies. We also have a separate International
Shipping page for overseas customers.
Order Tracking Information
Customers who have placed an order can track their order progress
online using our Online
Order Tracking page. You will need to remember the
email address used when you placed the order and the zip code
used as the billing address for the order to view tracking
information. Quick tracking links are also included in most
customer service email messages that you will receive.
Browse our Contact Lens Catalog
This comprehensive
contact lens catalog lists every lens that we sell,
prices, prescription ranges and other information.
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